Online View & Archive
SouthWest Direct® offers a complete suite of services focused on helping customers manage and extend the reach of documents they use to communicate with customers. It includes the following components:
DIRECT eARCHIVE
This is the foundation product for eDirect Services. It is the management facility for electronic documents which are created from the print stream used to generate paper documents. These electronic documents are mirror images of paper documents. They are provided in an online searchable database and provide CSR’s with the ability to view customer bills, online in real time, do bill reprints, and even email individual bills out of the archive.
DIRECT eVIEW
This is the interface that provides document access to your customers. It also makes them available for viewing on a Web site. Customers who have registered can view their bill online in a secure environment, reprint bills, and view their statement history. The online view can integrate with your existing online payment solution provider, or use our own.
DIRECT eDELIVERY
Combines the above products into a powerful electronic bill delivery and system. It includes the capability to notify statement recipients that their statements have been delivered and are online, ready for view. The delivery of documents via e-mail is certified to the recipient’s e-mail in-box. Tracking tools allow for customer to view number of electronic statements sent, delivered, hard or soft bounced, opened, and clicked.
DIRECT ePAY
Provides the ability to handle both credit card and electronic funds transfer debits (commonly known as e-checks), and includes a broad range of payment services which can be implemented. These include the ability for customers to make payments without registering, and the ability for customers to schedule future payments.
